Managed Services

A Simple Way to Simplify Your IT

• Managed
• Staffing
• Infrastructure
• Consulting Services
• Project Management

Toll-free support lines for subscribers only:
System z RTS customers:
866.505.2373
System i RTS customers:
866.343.3189

Mainline is already familiar with your IT operations, so why not let us help you run it?

Mainline offers a variety of support services to address resource and skill set requirements that supplement your internal technical teams.

We use a unique framework for providing managed IT services and are able to provide a range of proactive services to keep your computer systems, servers and network infrastructure up and running, and your people and business productive.

Advantages of working with Mainline:

• Flexible and scalable solutions designed to meet your budget and objectives
• Access to systems engineers who understand your environment
• Can work on-site or remotely

Managed Staffing Services Offerings:

TechCenter - Transferring basic data center management responsibilities to Mainline's TechCenter is a cost-effective way to maintain efficient and reliable operations and use your internal resources wisely.

• Read More

Remote Technical Support

Remote technical support customers receive immediate support from our experienced systems programmers, who will assist with "how to" questions and identify software issues. Customers receive support 24/7 and can place unlimited calls to our systems programmers.

Remote Technical Support Benefits include:

• 24-hour, 7-day per week telephone support of operating system and third party software
• Support initiated via toll-free telephone number or electronic interface
• Response time, for calls placed into the toll-free number, of 30 minutes or less
• Immediate support from an experienced Systems Programmer
• Problem isolation and identification
• Problem ownership of third party software
• Problem tracking and management to resolution
• Discounted pricing for installation services
• Mainframe Support Services (download pdf)
• Linux on Mainframe Support Services (download pdf)
• Power Support Services (download pdf)
• System x Support Services (download pdf)
• Remote Technical Support for Tivoli (download pdf)

Mainline VDI One-Call Support

This service includes support for all virtual desktop elements purchased from Mainline, including Wyse Thin Clients, VMware Software, IBM Servers and/or IBM Storage.

Chose the solution that best meets your needs:

• 1-year, 10-incident, 8x5 Pack
• 1-year, 10-incident, 7x24 Pack

Remote Tech Support is initiated via a toll-free telephone number and is tracked by the incident, not per phone call.

To find out more about remote IT support from Mainline, call us toll free at 866.490.MAIN(6246) or complete our contact us form.