Multi Vendor Maintenance Solutions from Mainline
Enjoy convenience and savings with one contract, one invoice, one vendor.

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Mainline offers the best value in the industry for Multi Vendor Maintenance by providing competitive prices and higher quality service. Rolling your hardware and software maintenance into one vendor lessens the complexity and expense of maintenance contract management. As a matter of fact, by consolidating your various vendor maintenance contracts into one contract with Mainline, you can enjoy up to 40% savings in vendor contract management costs. With Mainline's Multi Vendor Maintenance Solution, you can enjoy all of these benefits and more.

Exclusive Online Contract Management Service
Mainline's Contract Management Program provides centralized management, reconciled reporting, summarized billing and online access for all of your hardware and software maintenance support contracts. By consolidating these contracts over time, Mainline can reduce and eliminate any billing problems while coordinating all of the equipment with the same contract end date. This helps in reducing administrative and budgetary challenges.

Convenience of One Vendor
Mainline has a team of highly trained professionals for hardware maintenance support services for all major hardware vendors' equipment. With Mainline as your single point of contact, you can enjoy quick resolution to issues that occur within your data center. Mainline provides a single point of accountability to assist your IT professionals in managing your technology assets efficiently and cost effectively. For problem resolution, our IT equipment Contract Management Program relieves the stress encountered by IT managers due to the never-ending changes of today's technology.

Superior Customer Services
Mainline's network of customer service engineers have an average of 25 years experience in helping IT Managers solve problems in any processing environment. You may select predefined service offerings or design a service program that will meet your needs. With Mainline, you can take advantage of remote sensing technologies that are real-time, not dial out. Our proprietary tools enable us to provide a higher level of contract management service, and our network of experienced engineers can work with you onsite based on your requirements.

Equipment Hardware Types Supported*

• IBM
• StorageTek (STK)
• EMC
• HP
• Dell
• Compaq
• DEC
• Sun
• ADIC
• Spectra Logic
• Quantum
• Fujitsu
• Storage Engine
• Plasmon
• Oce'

• Significant cost savings vs. original equipment manufacturers Over 90% of critical spare parts on site at each client's location 25 years average experience level of customer engineers 2nd and 3rd level support available 24x7
• Remote sensing technologies in real-time 24x7
• 24x7x365 support from Technical Assistance Center, which includes incident management, diagnosis and problem resolution
• International support center staffed by trained technicians, not phone operators
• Preventive, predictive & proactive services
• Hardware installations Equipment relocations
• Clear Service Level Agreement with guaranteed response time vs. committed response time
• On-site personnel for quicker remediation
• Exclusive online contract management program for real-time viewing of all inventory and service levels - also provides real-time back end financial reconciliation as equipment is added and deleted from service
• Ability to roll all equipment maintenance into one contract with one payment - with various payment options to meet your needs

To find out more about Multi Vendor Maintenance Solutions from Mainline, or for a Maintenance quote or Contract Management demonstration, call us toll free at 866.490.MAIN (6246).

* IBM, STK, EMC, HP, Dell, Compaq, DEC, SUN, ADIC, Spectra Logic, Quantum, Fujitsu, Storage Engine, Plasmon and Océ are a respective trademark of their own organizations.