Helpdesk Automation with Watson
There are hundreds, if not thousands, of opportunities to use IBM Watson artificial intelligence to automate business processes to improve effectiveness and reduce costs.
Business process areas such as supply chain, logistics, manufacturing, back office process (think expense approvals, AP), HR management (think time off requests, tracking benefits), etc could all be improved by applying machine learning and automation.
The list is potentially endless, but let’s start by reviewing a Helpdesk implementation. Re-setting passwords is probably the most common call to an IT Helpdesk. So why not automate it? That’s exactly the intelligent automation this client implemented using IBM Watson.
How can you use IBM Watson? A Watson Workshop can help you to determine where IBM Watson technology can be used to solve your business process management problems.